Frequently Asked Questions
Explore our FAQs to see how we care for your unique health needs.
Have Questions? We’ve Got You Covered
Find answers to common questions about our healthcare services, patient support, and care options.
We provide comprehensive healthcare including specialist clinics, diagnostics, surgery, maternity, pediatrics, wellness, and 24/7 emergency care.
Yes. Vic-James Hospital operates 24/7 to ensure patients can receive urgent medical care anytime, day or night.
Yes. We work with a variety of HMOs and private insurers. Contact us to verify your plan.
Appointments can be scheduled via phone, our website’s booking form, or in person at the front desk.
Yes. Patients can consult our doctors remotely via secure video or phone calls for selected medical concerns.
For non-emergency cases, we recommend booking an appointment. However, we also accept walk-ins based on availability.
Yes, we have a dedicated pediatrics department for children’s health, immunizations, and specialist care.
We offer antenatal care, safe delivery, postnatal support, ultrasound scans, and maternal health counseling.
Our emergency unit operates 24/7 with ambulance support, trauma care, and rapid response teams for critical cases.
Yes, we have specialists in surgery, internal medicine, OB/GYN, pediatrics, and more available by appointment.
Our general visiting hours are from 10:00 AM to 6:00 PM, but this may vary by ward.
Absolutely. We have a full diagnostics and imaging department for blood work, X-rays, scans, and other tests.
Bring any prior medical records, a valid ID, insurance information, and your appointment details if scheduled.
Consultation fees vary by department and doctor. Our front desk can provide specific rates upon inquiry.
Yes. We maintain strict hygiene, social distancing, and screening procedures to ensure patient and staff safety.
Yes, our in-house pharmacy provides both prescription and over-the-counter medications for patient convenience.
Yes. We offer a variety of vaccines including routine childhood immunizations, flu shots, and travel vaccines.
Call our emergency hotline directly, which is displayed on our website and main signage for immediate help.
Yes. We provide counseling and therapy services as part of our holistic health and wellness approach.
Yes. We have tailored health screening packages for individuals, families, and corporate clients.
Trusted by over 10,000 patients who rely on our expert care.
Vic-James Hospital offers expert, compassionate care across surgery, diagnostics, and emergencies—delivering advanced, personalized healthcare through skilled professionals and modern technology for your total well-being.